Although it sounds cliché but I cannot believe 25 years have passed so quickly during my career in the mortgage industry. It has been a blast. When I reflect back, it has been personally gratifying making a beneficial change to people’s finances for the better. There have been family situations where we prevented divorce. We have seen clients; their kids and new families evolve over the years. We have been invited to several weddings and countless parties. It’s the best when people take the time to write a simple thank you card.
I realize how lucky I really am. I meet great people who share their hopes and dreams. People ask whether I would be a mortgage broker again. Are you kidding me, of course I would. The great city of Hamilton Ontario and the surrounding area has been special in my eyes. I started 25 years ago at a Trust company called, Montreal Trust. The training was excellent, taking care of clients. It seems so simple. I rose to the fourth highest mortgage producer in Canada. The Bank of Nova Scotia then came and bought our little trust company out. Scotiabank did treat me well but boy I was not suited to their culture. One co-worker even told me to forget about Montreal Trust, this is not Eaton’s, it’s Wal-Mart. I personally could not accept that they wanted everybody to cross-sell with extra debt products. Well how did that work out? Our whole country is in massive debt.
It was at this time that I needed a change. I decided to go into business myself, I became a mortgage broker. Has it been easy? No way. I suddenly became the CEO, the sales manager, accounting manager, marketing manager and customer service manager. Has it been perfect? No again. If something goes wrong, it falls on my shoulder. A real estate agent broke off business with me because I was a “straight arrow”. Fraud was not in my DNA. There was another time I received a letter condemning me for not giving them a mortgage (financially I thought it was a mistake). On the good side, I have received many calls from clients who I advised not to buy and they were glad they listened.
We cannot make everybody happy. Several years ago a doctor was absolutely abusive to me and my staff. I fired the client. Luckily the vast majority of my clients are wonderful people.
One of my favourite movies is, “It’s a Wonderful Life” with James Stewart. Well guess what, he had a huge impact on people’s lives. Yes, I love what I do and more importantly helping people’s future.